Terms of Service

Last updated: October 16, 2026

These Terms of Service ("Terms") are between you and SimplySigned, LLC, a Massachusetts limited liability company ("SimplySigned", "we", "us", or "our") and govern your access to and use of the SimplySigned website at simplysigned.co (the "Site") and the SimplySigned application at dashboard.simplysigned.app and related services (the "App"). Together, the Site and the App are the "Services." By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

1. About the Services

The Site is an informational marketing website. The App is a platform that helps businesses capture leads, create contracts and other agreements (such as service agreements and leases), send signing links, collect electronic signatures, generate PDFs, track ad conversions, and sync clients to a CRM. Some features may be in development, offered as previews, or limited to invited users.

2. Accounts and eligibility

To use the App you must create an account and may need to join or create an organization. You must provide accurate information, keep your credentials secure, and are responsible for all activity under your account and for your team members' use. You must be at least 18 and able to enter into a binding contract, and use the Services only for legitimate business purposes.

3. Customer content and responsibilities

You retain ownership of the leads, agreements, templates, signatures, and other content you submit to or generate with the App ("Customer Content"). You grant us a limited license to host, process, and transmit Customer Content as needed to provide, maintain, secure, and improve the Services. You are responsible for your Customer Content and represent that you have the rights and any required consents to use it, including to:

  • Contact your leads and recipients and send them agreements and signing links by email or text.
  • Collect electronic signatures and store the resulting records.
  • Send conversion events to advertising platforms and sync data to your connected CRM.

You are solely responsible for the legal validity, content, and enforceability of the agreements you create and send through the App.

4. Data and privacy

We collect and process information as described in our Privacy Policy. For personal information you enter about your leads, clients, and signers, you are the controller and we process it on your behalf and under your instructions. We never sell personal information. You, your team members, and your recipients can request deletion of personal information at any time as described in the Privacy Policy. You are responsible for providing any privacy notices and obtaining any consents required from your leads and recipients. Our Data Processing Addendum forms part of these Terms and governs how we process personal data on your behalf, including the subprocessors we use.

5. Text messaging

The App sends signing links and related messages by SMS on your behalf. You are responsible for complying with laws that govern those messages, including the Telephone Consumer Protection Act (TCPA) and similar laws, and for having each recipient's consent to be contacted by text. You may not use the App to send marketing or unsolicited messages. Recipients may reply STOP to opt out, and you agree not to message recipients who have opted out. Message and data rates may apply to recipients. Messages are sent from a shared SimplySigned toll-free number. If a recipient has opted out or a message cannot be delivered, the App shows the message as not delivered and you must deliver the agreement another way.

6. Electronic signatures and records

The App facilitates electronic signatures and generates signed PDF records. By using these features, you consent to transact electronically. Recipients are shown an electronic-signature consent notice on the signing page and consent by completing the signature; a recipient may decline by not signing. For each signed agreement the App records the signer's name, the date and time of signature, the IP address and browser used, and the signer's acknowledgment of the electronic-signature consent notice, and keeps these with the signed record. SimplySigned is not a party to any agreement you send and does not provide legal advice. While electronic signatures are recognized under laws such as the U.S. ESIGN Act and UETA, you are responsible for determining whether the App meets the legal requirements for your specific documents and jurisdiction. We retain signed agreements and their audit trails on your behalf for as long as your account is active.

7. Acceptable use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of these Terms.
  • Send unsolicited, deceptive, or unlawful messages, or violate messaging or anti-spam laws.
  • Upload content that infringes others' rights or that you are not authorized to use.
  • Attempt to gain unauthorized access to the Services, other accounts, or our systems.
  • Interfere with or disrupt the Services, or introduce malicious code.
  • Scrape, copy, or reproduce the Services or their content, except to export your own Customer Content.

8. Third-party services

The Services rely on and may link to or integrate with third-party platforms we do not control, such as advertising networks, CRMs, authentication, hosting, and messaging or payment providers. Your use of those services is governed by their own terms, and we are not responsible for their content, policies, or practices. Linking or integration does not imply endorsement.

9. Service levels and support

We use commercially reasonable efforts to keep the App available and to respond to support requests sent to info@simplysigned.co within two business days. We may perform maintenance that temporarily limits availability and will try to give advance notice for planned maintenance. Unless you have a separate written agreement with us, we do not guarantee any specific uptime, and service credits do not apply.

10. Fees and billing

Some features of the App require a paid plan. Current plans and prices are shown in the App at the time you subscribe. Unless your plan says otherwise:

  • Subscriptions renew automatically each month until you cancel. Subscription fees are billed monthly in advance. Usage fees, such as a fee per signed agreement, are billed monthly in arrears on the same invoice.
  • By adding a payment method you authorize us to charge it automatically for subscription and usage fees as they come due, including usage accrued before a cancellation takes effect.
  • You can change or cancel your plan at any time from the billing page in the App. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable.
  • If a payment fails we will retry it. If payment remains outstanding we may restrict your ability to send new agreements and, after continued non-payment, cancel your plan. Signing links already sent keep working.
  • Agencies are not billed. A firm referred by an agency may receive a discount on its monthly bill, or the agency may receive a commission, as agreed with SimplySigned.
  • We may change prices or plans with at least 30 days' notice by email or in the App. Changes apply from your next billing period.
  • Plans are intended for ordinary business use. If your usage is far outside the normal range for your plan, or appears automated or abusive, we may contact you to move to a suitable plan or, if we cannot reach agreement, limit or suspend the affected feature. Signing links already sent keep working.
  • Fees exclude taxes. You are responsible for applicable taxes.
  • Early-access or complimentary access may end on notice, after which the plans and prices shown in the App apply.

11. Intellectual property

The Services and their content, including software, text, design, logos, and the SimplySigned name, are owned by SimplySigned or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services as permitted by these Terms. You may not use our branding without our written permission.

12. Disclaimers

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, and we do not provide legal advice. Information about features may change.

13. Limitation of liability

To the fullest extent permitted by law, SimplySigned will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of (or inability to use) the Services. Our total liability for all claims arising out of or relating to the Services will not exceed the fees you paid us in the twelve months before the claim arose, or one hundred U.S. dollars if you have paid no fees.

14. Indemnification

You will defend, indemnify, and hold harmless SimplySigned and its members, managers, employees, and contractors from any claims, damages, and expenses (including reasonable attorneys' fees) arising from your Customer Content, the agreements you send through the App, the messages you send to recipients, your use of connected advertising platforms and CRMs, or your violation of these Terms or applicable law.

15. Termination, export, and deletion

You may stop using the Services or delete your account at any time. We may suspend or terminate your access if you violate these Terms or to protect the Services or other users. On termination, your right to use the App ends. You can export your leads and agreements as CSV and download signed agreements as PDF from the App at any time before you delete your organization, and may request an export by email for 30 days after termination. After that 30-day period we delete your account data within a further 30 days, as described in our Privacy Policy and Data Processing Addendum, subject to legal and recordkeeping obligations.

16. Changes

We may modify these Terms or the Services. For material changes to these Terms we will give at least 30 days' notice by email or in the App before they take effect. Other changes take effect when posted, and we will update the "Last updated" date above. Continued use of the Services after a change takes effect means you accept the revised Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Massachusetts, and you consent to their jurisdiction. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and allowing 30 days for a response. To the extent permitted by law, each party waives trial by jury and agrees that claims may be brought only on an individual basis, not as a class or representative action.

18. General

These Terms, the Privacy Policy, and the Data Processing Addendum are the entire agreement between you and SimplySigned about the Services. If these Terms conflict with the Data Processing Addendum about the processing of personal data, the Data Processing Addendum controls. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the rest remains in effect. Sections 3, 6, and 11 through 18 survive termination, as does Section 10 for fees accrued before termination. A failure to enforce a provision is not a waiver of it. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. We may send notices to the email address on your account; you may send notices to info@simplysigned.co.

19. Contact

Questions about these Terms? Email info@simplysigned.co.